Convention season is upon us, and once again we are faced with a recurring issue that has irked many a collector.
Known fact: most doll collectors are adults, with adult responsibilities, families and lives that do not usually revolve around the pursuit of the next *HOT* doll. Not that we sometimes wish we could make that happen, but certainly, at least, not among the collectors I hang out with.
The gripe: If you make a deposit on a convention, then for professional/medical reasons cannot attend, why is it impossible to receive a refund, especially when there is a Wait List of potential attendees which will mean no financial loss to the company? Why not, feasibly, grant a credit towards a future convention? Why is this a very *cut and dry* *black and white*, non-negotiable issue?
And, in those rare, extreme cases where a refund was granted, why must it be given with a *scolding* and *lecture*, as though one were a five year old child.
I’ve been involved with businesses large and small for over 30 years and have yet to meet a consumer-driven company that is not willing to accommodate a long-standing customer, especially when it will bear no financial cost/risk to their business.
That is…until I became a doll collector.